Account
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1. Click on your account icon in the top right-hand corner. In the menu that opens, click on "Account".
2. Then click on "Account Consents".
3. You can change your settings in the "Newsletter" section.
4. Remember to save these changes.
1. Click on your account icon in the top right-hand corner. In the menu that opens, click on "Account".
2. Then click on "Account Consents".
3. You can change your settings in the "Newsletter" section.
4. Remember to save these changes.
My player account
Once you have logged in, click on your account icon in the top right-hand corner to get an overview of the main features of your player account. When you select one of the entries, a full list of your player account features will appear on the left-hand side of your screen. Here you can make various settings and view a wealth of information about your player account.
Overview
You will find your current account balance, your current bonus, as well as bonus offers and special offers available to you.
Personal data
When you register on loteriesport.lu you start by creating a personal profile with a pseudonym. Your personal details are only visible to you (as the player concerned) and to us (as the platform operator). This data includes your name, e-mail address, date of birth, etc. All your data is treated as strictly confidential and is subject to data protection.
You can consult your personal details in your player account. Be sure to always keep them up to date, to avoid slowing down the process when withdrawing your winnings. If your details change, you can modify them directly in your profile or you can contact our support team by email at the following address support@loterie.lu or by telephone on +352 22 57 58 551. For more details about your personal data and how it is processed by the National Lottery, you can consult our Terms and Conditions | Loterie Sport and our Privacy Policy | Loterie Sport.
You can consult your personal details in your player account. Be sure to always keep them up to date, to avoid slowing down the process when withdrawing your winnings. If your details change, you can modify them directly in your profile or you can contact our support team by email at the following address support@loterie.lu or by telephone on +352 22 57 58 551. For more details about your personal data and how it is processed by the National Lottery, you can consult our Terms and Conditions | Loterie Sport and our Privacy Policy | Loterie Sport.
I would like to change my bank details. How can I do this?
Once they have been entered, bank details cannot be changed. If you wish to change them, please contact our support team at support@loterie.lu or by telephone on +352 22 57 58 551. To validate the new bank details, a bank identity statement corresponding to the new account will be requested.
A word of advice: make sure you always keep your bank details up to date. That way, you can avoid a slowdown in the process of withdrawing your winnings.
What documents do I need to verify my player account? Your passport or identity card and a bank statement.
A word of advice: make sure you always keep your bank details up to date. That way, you can avoid a slowdown in the process of withdrawing your winnings.
What documents do I need to verify my player account? Your passport or identity card and a bank statement.
When will my player account be checked?
We are legally obliged to verify your identity and bank details. For this reason, we ask you to upload the following documents within 90 days of your registration:
· Copy of your identity document. The following documents are accepted:
o Identity card,
o Passport.
· Copy of your bank details.
If you do not upload the documents within 90 days, or if we are unable to carry out the verification, we will be obliged to deactivate your player account. Without this verification you will not be able to withdraw your winnings.
· Copy of your identity document. The following documents are accepted:
o Identity card,
o Passport.
· Copy of your bank details.
If you do not upload the documents within 90 days, or if we are unable to carry out the verification, we will be obliged to deactivate your player account. Without this verification you will not be able to withdraw your winnings.
Can I create an additional player account?
No. Each user can only use one player account. If you have forgotten your access details, please contact us by email at support@loterie.lu or by telephone on +352 22 57 58 551: we will be happy to help.
How do I change my password or security question?
Log in to your player account. In the menu, click on your nickname and then on "Account" / "Account Data". Here you can change your password and security question, then confirm your changes by clicking "Save".
How do I know if my player account has been verified?
This information is available in your profile under the heading Account Verification | Loterie Sport.
What are the conditions for opening a player account?
To be authorised to play, you must be at least 18 years old and have a bank account in Luxembourg-based bank. You must also not be subject to any exclusion or prohibition from playing.
I would like to register under a different pseudonym. How can I do this?
On our platform, you can only have one player account.
I would like to change my pseudonym. What should I do?
It is not possible to change your pseudonym once you have registered.
Suspension or deletion of player account
Suspension of player account At your request or in the event of suspected fraud, the player's account will be suspended by our customer support team. In this situation, it is then not possible to make deposits, withdrawals or start games. The suspension may be temporary and can be lifted later if desired. To have your player account suspended, please contact Customer Support by email at support@loterie.lu.
In the event of voluntary suspension of the account Self Exclusion – Loterie Sport account, the duration of this suspension cannot be reduced.
Deleting your player account You can permanently delete your player account. Please note that immediately after a player account has been closed in accordance with our terms and conditions, no new registrations are possible. If necessary, please make a withdrawal before deleting your account.
To delete your player account, please contact Customer Support by email at support@loterie.lu.
Your contact details For legal reasons, we are obliged to keep commercial documents for ten years: see our Privacy Policy | Loterie Sport for further details. Player data is treated with absolute confidentiality.
In the event of voluntary suspension of the account Self Exclusion – Loterie Sport account, the duration of this suspension cannot be reduced.
Deleting your player account You can permanently delete your player account. Please note that immediately after a player account has been closed in accordance with our terms and conditions, no new registrations are possible. If necessary, please make a withdrawal before deleting your account.
To delete your player account, please contact Customer Support by email at support@loterie.lu.
Your contact details For legal reasons, we are obliged to keep commercial documents for ten years: see our Privacy Policy | Loterie Sport for further details. Player data is treated with absolute confidentiality.
How do I activate push notifications?
Firefox
1. In the Firefox browser window, click on the menu button at the top right (≡ three dashes) and select Settings.
2. On the left, select the "Confidentiality and Security" section. Click on the "Settings" button in the notifications in the "Authorizations" section.
3. The "Settings - Notification authorizations" window will open. You can now select the website loteriesport.lu and choose "Allow" status to receive notifications.
4. Finally, click on the "Save changes" button.
Chrome
1. In the Chrome browser window, click on the menu button at the top right (⁝ three dots) and select settings.
2. On the left, select the "Confidentiality and Security" section and click on "Site Settings". In the "Authorizations" section, click on "Notifications".
3. Click on "Add" next to "Allow notifications to be sent" and enter the website loteriesport.lu.
4. Then click on "Add".
Microsoft Edge
1. In the Microsoft Edge browser window, click on the menu button at the top right (... three dots) and select Settings.
2. Select the "Site authorizations" section on the left and click on "Notifications" in the right-hand pane.
3. Click on the "Add" button next to "Authorize". Then enter the website loteriesport.lu and click on "Add".
Safari
1. Open the Safari browser window and click on "Safari > Preferences" in the top right-hand corner of the menu bar.
2. Select the "Websites" section at the top and click on "Messages", on the left of the menu bar.
3. On the right-hand side, you can now select the website loteriesport.lu and choose “Allow” status to receive notifications.
1. In the Firefox browser window, click on the menu button at the top right (≡ three dashes) and select Settings.
2. On the left, select the "Confidentiality and Security" section. Click on the "Settings" button in the notifications in the "Authorizations" section.
3. The "Settings - Notification authorizations" window will open. You can now select the website loteriesport.lu and choose "Allow" status to receive notifications.
4. Finally, click on the "Save changes" button.
Chrome
1. In the Chrome browser window, click on the menu button at the top right (⁝ three dots) and select settings.
2. On the left, select the "Confidentiality and Security" section and click on "Site Settings". In the "Authorizations" section, click on "Notifications".
3. Click on "Add" next to "Allow notifications to be sent" and enter the website loteriesport.lu.
4. Then click on "Add".
Microsoft Edge
1. In the Microsoft Edge browser window, click on the menu button at the top right (... three dots) and select Settings.
2. Select the "Site authorizations" section on the left and click on "Notifications" in the right-hand pane.
3. Click on the "Add" button next to "Authorize". Then enter the website loteriesport.lu and click on "Add".
Safari
1. Open the Safari browser window and click on "Safari > Preferences" in the top right-hand corner of the menu bar.
2. Select the "Websites" section at the top and click on "Messages", on the left of the menu bar.
3. On the right-hand side, you can now select the website loteriesport.lu and choose “Allow” status to receive notifications.
How do I load documents?
To validate your player account, we need a valid copy of your ID and a bank statement.
To download a document, please use the download function in your player account under "Account verification". Here you can validate your identity with a piece of identification. Select the document you wish to upload from the drop-down menu and add it. The same procedure then applies to validating your bank details.
Please ensure that the documents you upload contain all the required information and are clearly legible. The document must be valid with all four corners visible.
To download a document, please use the download function in your player account under "Account verification". Here you can validate your identity with a piece of identification. Select the document you wish to upload from the drop-down menu and add it. The same procedure then applies to validating your bank details.
Please ensure that the documents you upload contain all the required information and are clearly legible. The document must be valid with all four corners visible.
Limits
In your profile, click on “Limits” to set your monthly payment limit.
To find out more about responsible gambling, please click on the following link Jeu responsable | Loterie Nationale.
Payout limit: by setting a monthly payout limit, you can determine the maximum amount you wish to pay into your player account over a one-month period.
To find out more about responsible gambling, please click on the following link Jeu responsable | Loterie Nationale.
Payout limit: by setting a monthly payout limit, you can determine the maximum amount you wish to pay into your player account over a one-month period.