General Help
Forgot your login details?
In the login area, click on "Trouble signing in?". Enter your pseudonym (username) or the email address you gave when you registered; then click on "Send". You will receive an email allowing you to reset your password.
If you have forgotten your username, please contact customer support at the following address support@loterie.lu or by telephone on +352 22 57 58 551.
To protect your personal data and to avoid potential access to your player account by a third party, Customer Support will only provide information concerning your player account data if it is able to verify your identity without any doubt. To do this, for example, you need to contact us using the email address you provided when you registered.
If you have forgotten your username, please contact customer support at the following address support@loterie.lu or by telephone on +352 22 57 58 551.
To protect your personal data and to avoid potential access to your player account by a third party, Customer Support will only provide information concerning your player account data if it is able to verify your identity without any doubt. To do this, for example, you need to contact us using the email address you provided when you registered.
Is my data safe with you?
The Loterie Nationale manages its players' data in a strictly confidential manner and does not transmit them to any third party outside the conditions defined in the Terms and Conditions | Loterie Sport and the Privacy Policy | Loterie Sport. The protection of player data is guaranteed by international security standards (GDPR, ISO 27001 standard). Cooperation with internationally renowned payment providers guarantees secure and flawless processing of money payments and withdrawals.
What is Loterie Sport?
As a legal entity on the Luxembourg game market, Loterie Sport is a registered trademark of the Loterie Nationale. It therefore stands out for its quality, security, extensive range of games, attractive bonuses, an active and enthusiastic community, fast and secure winnings withdrawals and cutting-edge customer support. Visit loteriesport.lu you can play for real money, giving you real thrills, suspense and, above all, lots of fun!
Who can see my data?
We manage your data in the strictest confidence and do not pass them on to any third party outside the conditions defined in the Terms and Conditions | Loterie Sport and the Privacy Policy | Loterie Sport. Access to your data is restricted to authorised employees.
Password security
It is essential to choose a secure password to protect your player account and your data.
Your password must therefore contain:
· at least ten characters,
· a number and a special character,
· at least one letter,
· your pseudonym cannot be included in your password.
Your password must therefore contain:
· at least ten characters,
· a number and a special character,
· at least one letter,
· your pseudonym cannot be included in your password.
Here's what you can expect on loteriesport.lu?
You'll find all the famous video lottery such as the classics Book of Ra™, Sizzling Hot™, Dolphin's Pearl™, Lord of the Ocean™ and Lucky Lady's Charm™; in their original and most strictly vetted versions.
Technical supervision of games
All games on loteriesport.lu are server-based. They are continuously monitored and recorded. If a loss of connection or unforeseen technical error occurs during a game, immediate action is taken to ensure a fair end to the game.
Transparency
The rules of each game, as well as the bets that can be placed, are permanently accessible on the help page of the corresponding game.
What are the specific betting rules for each sport?
You can find the betting rules for each sport by clicking here.