Technical Help
Loss of connection in slot machines: what happens to my winnings and free spins?
If a connection loss occurs while you are playing, then play will continue our server until the end of the current game round. If the loss of connection occurs during a series of free spins, then our system plays the remaining free spins autonomously. The winnings generated are then credited to your account. In this way, we ensure that no loss is caused to you due to a connection problem.
In the event of technical problems or if our server is blocked, you will be compensated with the probable winnings for your game at the time of the blocking. This win will be credited to your player account. In this way, your probable winnings are always calculated correctly, even in the event of an unforeseen event.
Please note it can take up to two hours before these winnings are automatically credited to your account.
In the event of technical problems or if our server is blocked, you will be compensated with the probable winnings for your game at the time of the blocking. This win will be credited to your player account. In this way, your probable winnings are always calculated correctly, even in the event of an unforeseen event.
Please note it can take up to two hours before these winnings are automatically credited to your account.
I have money in my player account, but it is not being displayed.
It is likely that this situation is caused by an incorrect exit from the game. To exit a game correctly, always click on the "Exit" button at the bottom left of the game area or in the game menu. This allows the stake available in that game to be credited back to your balance, so that it is available for other games or for withdrawal.
If you do not exit the game correctly, it will remain active on our server for some time. In other words, your credit balance is still in the game and is therefore not available to you for other games or for withdrawals. This is why your credit balance shows "0".
Here are a few reasons why you might not exit a game correctly:
· The browser where the game was located has been frozen, closed or blocked.
· Your Internet connection has been interrupted.
· Your device has been switched off or restarted.
If one of these situations occurs, you can first try to reopen the last game you played and exit it correctly by clicking on "Exit", to make the assets available again.
If this is not possible, please be patient. After a while, our system will notice that you are no longer actively participating in the game. The game is then automatically closed. Your credit balance will immediately be returned to your player account. You will, of course, also receive any winnings generated up to the time the game is closed: these will also be credited to your account balance.
Please note: this automatic process can take up to two hours.
If you do not exit the game correctly, it will remain active on our server for some time. In other words, your credit balance is still in the game and is therefore not available to you for other games or for withdrawals. This is why your credit balance shows "0".
Here are a few reasons why you might not exit a game correctly:
· The browser where the game was located has been frozen, closed or blocked.
· Your Internet connection has been interrupted.
· Your device has been switched off or restarted.
If one of these situations occurs, you can first try to reopen the last game you played and exit it correctly by clicking on "Exit", to make the assets available again.
If this is not possible, please be patient. After a while, our system will notice that you are no longer actively participating in the game. The game is then automatically closed. Your credit balance will immediately be returned to your player account. You will, of course, also receive any winnings generated up to the time the game is closed: these will also be credited to your account balance.
Please note: this automatic process can take up to two hours.
I can't connect. What should I do?
First, make sure that the identifiers supplied (username or email address and password) are correct. Also check that the Caps Lock function is not activated on your keyboard.
For security reasons, if you try to log in five times with incorrect identifiers, your player account will be automatically blocked for one hour. The purpose of this block is to prevent third parties from accessing your account.
Once the hour has elapsed, your player account is automatically unblocked, and you can try to log in again using the correct identifiers.
For security reasons, if you try to log in five times with incorrect identifiers, your player account will be automatically blocked for one hour. The purpose of this block is to prevent third parties from accessing your account.
Once the hour has elapsed, your player account is automatically unblocked, and you can try to log in again using the correct identifiers.
How can I download the Progressive Web App (PWA) ?
Step 1: Open the website
● Navigate to the website. Use a browser that supports PWAs, such as Google Chrome, Microsoft Edge, or Firefox on mobile or desktop.
Step 2: Look for the option to install the PWA
● On mobile:
- Once you're on the website, you'll often see a notification at the bottom or top of the screen asking if you want to "Add to Home Screen."
- If no notification appears, tap the three vertical dots (menu) in the top right corner in Chrome.
- Select "Add to Home Screen" or "Install App."
● On desktop:
-While accessing the website of the PWA via Chrome or Edge, you’ll see a small "+" icon in the address bar, next to the bookmark icon.
- Click on it, then select "Install" or "Add to Home Screen."
Step 3: Confirm the installation
● Confirm that you want to install the PWA by clicking on "Install."
Once the installation is complete, the app will be added to your home screen (on mobile) or your desktop/dock (on desktop).
Step 4: Use the PWA
● After the installation, the app’s icon will appear on your device like a native app.
● Tap the icon to open the PWA. It will behave like a regular app, with some features available offline depending on the PWA.
Additional notes:
● PWAs can update automatically in the background without interrupting the user.
● You can uninstall a PWA at any time just like a regular app by removing it from your home screen or through your browser settings. This process is simple and doesn’t require a download through an app store like Google Play.
● Navigate to the website. Use a browser that supports PWAs, such as Google Chrome, Microsoft Edge, or Firefox on mobile or desktop.
Step 2: Look for the option to install the PWA
● On mobile:
- Once you're on the website, you'll often see a notification at the bottom or top of the screen asking if you want to "Add to Home Screen."
- If no notification appears, tap the three vertical dots (menu) in the top right corner in Chrome.
- Select "Add to Home Screen" or "Install App."
● On desktop:
-While accessing the website of the PWA via Chrome or Edge, you’ll see a small "+" icon in the address bar, next to the bookmark icon.
- Click on it, then select "Install" or "Add to Home Screen."
Step 3: Confirm the installation
● Confirm that you want to install the PWA by clicking on "Install."
Once the installation is complete, the app will be added to your home screen (on mobile) or your desktop/dock (on desktop).
Step 4: Use the PWA
● After the installation, the app’s icon will appear on your device like a native app.
● Tap the icon to open the PWA. It will behave like a regular app, with some features available offline depending on the PWA.
Additional notes:
● PWAs can update automatically in the background without interrupting the user.
● You can uninstall a PWA at any time just like a regular app by removing it from your home screen or through your browser settings. This process is simple and doesn’t require a download through an app store like Google Play.
How can I download the app from the Apple Store?
Step 1: Open the App Store
● Launch the App Store by tapping the App Store icon on your home screen. It’s the blue icon with a stylized "A."
Step 2: Search for the LoterieSport app
● Once in the App Store, tap the "Search" tab at the bottom right of the screen.
● In the search bar at the top, enter the name of the app. Then, tap "Search" on the keyboard.
Step 3: Select the LoterieSport app
● Browse the results and find our app.
● Click on the app icon in the search results to view more details about the app, such as the description, screenshots, and reviews.
Step 4: Download the app
● Once you’ve found the app, tap the "Get" button.
● If you’ve downloaded the app before, the button will show a cloud icon with an arrow.
Step 5: Authentication
● Confirm the installation using Face ID, Touch ID, or your Apple ID password, depending on your device's settings.
Step 6: Wait for the installation
● Once authentication is complete, the download will begin. You’ll see a progress circle instead of the "Get" button.
● When the download is complete, the app will automatically be installed, and the icon will appear on your home screen.
Step 7: Open the app
● After installation, tap the app icon on your home screen to open and start using it.
● Launch the App Store by tapping the App Store icon on your home screen. It’s the blue icon with a stylized "A."
Step 2: Search for the LoterieSport app
● Once in the App Store, tap the "Search" tab at the bottom right of the screen.
● In the search bar at the top, enter the name of the app. Then, tap "Search" on the keyboard.
Step 3: Select the LoterieSport app
● Browse the results and find our app.
● Click on the app icon in the search results to view more details about the app, such as the description, screenshots, and reviews.
Step 4: Download the app
● Once you’ve found the app, tap the "Get" button.
● If you’ve downloaded the app before, the button will show a cloud icon with an arrow.
Step 5: Authentication
● Confirm the installation using Face ID, Touch ID, or your Apple ID password, depending on your device's settings.
Step 6: Wait for the installation
● Once authentication is complete, the download will begin. You’ll see a progress circle instead of the "Get" button.
● When the download is complete, the app will automatically be installed, and the icon will appear on your home screen.
Step 7: Open the app
● After installation, tap the app icon on your home screen to open and start using it.